Frequently Asked Questions
Due to the shipping delays caused by COVID, we can currently only guarantee on-time, live arrival with Express USPS shipping. We cannot currently guarantee live arrival with plants that are shipped using USPS Priority, and are not liable for an extended delays caused by choosing this shipping method.
Live Arrival Guarantee:
We can only guarantee live arrival if your current temperatures are between 55-85F. We offer insulated boxes and heat packs for cold-weather shipping, and will guarantee live arrival down to 30F when these are used. We also cannot guarantee plant packages that have been left outside in the elements for any length of time. Please make sure someone is home to bring your package inside, or that the carrier can leave it somewhere shaded and protected.
If your plants are covered by our guarantee and something should happen to your shipment, please submit pictures and a description to firstname.lastname@example.org within one day of receiving the shipment. We will only replace dead plants and do not cover shipping charges.
We currently accept credit cards and Paypal.
We ship plants via USPS Priority and Express. Dry goods may be shipped using UPS or Fedex.
We ship Monday through Wednesdays most weeks of the year. Your order will ship within two weeks of placing it, and an email with tracking will go out as soon as we print your shipping label. Please check your spam folder for tracking information.
We unfortunately cannot accept returns on live plants.
For any other questions, please email us at email@example.com