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Frequently Asked Questions

Live Arrival Guarantee:

We can only guarantee live arrival if your current temperatures are between 55-85F. We offer insulated boxes and heat packs for cold-weather shipping, and will guarantee live arrival down to 30F when these are used. We also cannot guarantee plant packages that have been left outside in the elements for any length of time. Please make sure someone is home to bring your package inside, or that the carrier can leave it somewhere shaded and protected. 

If your plants are covered by our guarantee and something should happen to your shipment, please submit pictures and a description to within one day of receiving the shipment. We will only replace dead plants and do not cover shipping charges.

We currently accept credit cards and Paypal. 

We ship plants via USPS Priority and Express. Dry goods may be shipped using UPS or USPS. If shipping options are not appearing for your shopping cart and you only see "Local Pickup" available, please enter your shipping address and zipcode so that our website can offer you shipping quotes.

We ship Monday through Wednesdays most weeks of the year. Your order will ship within two weeks of placing it, and an email with tracking will go out as soon as we print your shipping label. Please check your spam folder for tracking information. 

We unfortunately cannot accept returns on live plants. 

We do offer wholesale plants for stores. Please email us at for more information.
Our warehouse in Fountain Valley is open for shopping Wednesday and Thursday each week from 11 AM until 5 PM. We will hopefully be adding Saturday shopping hours in early 2024! Our location is at 18269 Mount Baldy Circle, Fountain Valley, CA 92708 and our phone number is (714)261-6550. We also host Frog Shows twice a year, check our Instagram for any upcoming dates. Classes are hosted regularly as well and can be found under the "Classes" tab of the website.

For any other questions, please email us at

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